Last Updated: July 8, 2026
Thank you for shopping with Lockology. We appreciate your business and are committed to processing your order accurately and efficiently.
This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Order Processing
Most in-stock orders are processed within 1–3 business days after your payment has been successfully received.
Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.
During holidays, promotions, product launches, or periods of unusually high order volume, processing times may be longer.
Order Confirmation
After placing your order, you will receive:
- An order confirmation email.
- A shipping confirmation email once your order has been shipped.
- Tracking information when available.
If you do not receive your confirmation email, please check your spam or junk folder before contacting us.
Shipping Methods
Lockology ships through trusted carriers, which may include:
- United States Postal Service (USPS)
- UPS
- FedEx
- DHL (where available)
Available shipping methods and shipping costs are displayed during checkout.
Shipping Rates
Shipping charges are calculated during checkout based on:
- Shipping destination
- Package weight
- Package dimensions
- Shipping method selected
From time to time, Lockology may offer free shipping promotions. Promotion terms will be displayed on our website.
Estimated Delivery Times
Estimated delivery times begin after your order has been processed and shipped.
Typical delivery estimates are:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 1–4 business days (when available)
These delivery estimates are provided by the shipping carrier and are not guaranteed.
Shipping Delays
While we work hard to ship orders promptly, delivery schedules are controlled by the shipping carrier.
Delivery delays may occur due to circumstances outside our control, including:
- Weather
- Natural disasters
- Carrier delays
- High shipping volume
- Customs processing
- Mechanical issues
- Labor disruptions
- Incorrect shipping information
Lockology is not responsible for shipping delays once a package has been accepted by the shipping carrier.
Tracking Your Order
Once your order ships, you will receive a tracking number by email when available.
Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Please review your shipping information carefully before placing your order.
If you discover an error, contact us immediately. We will make reasonable efforts to update your order before shipment; however, we cannot guarantee changes once order processing has begun or the package has been shipped.
Orders returned because of an incorrect or incomplete address may require additional shipping charges before they can be reshipped.
Responsibility for Shipments
Once your order has been shipped and accepted by the shipping carrier, responsibility for the transportation and delivery of the package rests with the carrier.
Lockology is not responsible for packages that are:
- Delayed in transit
- Lost by the carrier
- Stolen after delivery
- Delivered to an incorrect address provided by the customer
- Damaged while in transit
- Misdelivered by the shipping carrier
Although we are not responsible for carrier-related issues after shipment, we are committed to helping our customers resolve delivery problems whenever possible.
Lost, Damaged or Missing Packages
If your package is lost, damaged during transit, or cannot be located, please contact us promptly.
Please include:
- Your order number
- A description of the issue
- Photographs of any damaged items and packaging (if applicable)
After receiving your request, Lockology will:
- Contact the shipping carrier on your behalf.
- Open or assist with any available carrier investigation or claim.
- Provide any shipment documentation requested by the carrier.
- Work with you throughout the carrier’s investigation to help resolve the issue.
Please understand that the final resolution of shipping claims is determined by the shipping carrier and, where applicable, the shipping insurance coverage.
While we will make every reasonable effort to assist you, Lockology cannot guarantee the outcome of a carrier investigation or claim.
Packages Marked as Delivered
If tracking information indicates that your package has been delivered but you cannot locate it, we recommend that you:
- Verify the shipping address provided with your order.
- Check around your delivery location.
- Ask household members, neighbors, or your property manager.
- Contact the shipping carrier for additional delivery information.
- Wait up to 24 hours, as some carriers may scan packages shortly before final delivery.
If you are still unable to locate your package, please contact us.
We will work with the shipping carrier to investigate the matter and assist you in seeking a resolution. However, Lockology is not responsible for packages once they have been accepted by the shipping carrier.
International Shipping
International shipping may be available to select destinations.
Customers are responsible for:
- Customs duties
- Import taxes
- VAT or GST
- Brokerage fees
- Other government-imposed charges
These charges are not included in product prices or shipping costs unless expressly stated.
International shipments may also be delayed by customs authorities, which are outside our control.
Shipping Restrictions
Certain products may be restricted from shipment to specific destinations due to applicable laws, carrier restrictions, or safety regulations.
We reserve the right to cancel orders that cannot legally or safely be shipped.
Multiple Shipments
Occasionally, your order may be shipped in multiple packages.
If this occurs, you will receive separate tracking information for each shipment, when available.
You will not be charged additional shipping fees solely because your order ships in multiple packages unless you requested separate shipments.
Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Photographs (if applicable)
We will investigate the issue and work to provide an appropriate resolution.
Order Changes and Cancellations
Because orders are processed quickly, requests to modify or cancel an order cannot be guaranteed.
If you need to make a change, please contact us immediately after placing your order.
Once an order has entered processing or has shipped, modifications or cancellations may no longer be possible.
Shipping Policy Updates
We may update this Shipping Policy from time to time.
Any changes become effective immediately upon posting to this page.
The “Last Updated” date above indicates the most recent revision.
Contact Us
If you have any questions regarding shipping or your order, please contact us.
Lockology
Website: https://www.mylockology.com
Email: lockologyforlocs@gmail.com